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SAP Knowledge Base Article - PreviewSymptom
- You have configured the SLA determination as per https://wiki.scn.sap.com/wiki/x/8xM6FQ or https://wiki.scn.sap.com/wiki/x/Vo_rGg
- You see MPT is counting even in statuses where it should not (MPT is increasing even in status "Author Action" or "Proposed Solution")
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Environment
Solution Manager 7.2 - ITSM
Product
SAP Solution Manager 7.2
Keywords
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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