SAP Knowledge Base Article - Preview

3576409 - Disabling Automatic Case Creation from Email Channel in SAP Service Cloud Version 2

Symptom

  • Administrators want to disable the automatic creation of tickets from incoming emails in the email channel within SAP Service Cloud Version 2 to better control ticket generation.
  • The system does not provide an option to disable automatic ticket creation for a specific email channel.
  • Every email received in the configured email channel automatically generates a new ticket, regardless of user preferences.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Service Cloud Version 2 all versions

Keywords

Automatic Case Creation, Email Channel, Disable Ticket Creation, SAP Service Cloud V2, Email-to-Case, Inbound Email, General Object Type , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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