SAP Knowledge Base Article - Public

3576447 - An error message "Http failure response" will occur when opening a Sales Quote

Symptom

An Error message "Http failure response for {tenant url}/sap/c4c/api/v1/approval-service/process?$filter=active%20eq%20true%20and%20objectReference.serviceName%20eq%20%22sap.crm.service.salesQuoteService%22&$top=1: 401 OK" is displayed when opening a Sales Quote

Environment

SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Log in to the tenant.
  2. Open one of the Sales Quotes.
  3. The error message will occur.

Cause

The problem is due to a missing Approval Service in the Business role. The user's role needs to have the Approval service enabled to log in.

Resolution

  1. Log in the tenant with the Administrator role.
  2. Go to User in All Settings.
  3. Search for the affected user facing the error message when clicking the sales quote.
  4. Find the assigned business role.
  5. Check the Role if Admin access has been enabled the Admin access.
  6. If not, please enable the Admin access on the right-top.

Keywords

SAP Sales Cloud V2, Error 401, Approval Service, Business Role, SAP Service Cloud V2, SAP Sales And Service Cloud Version 2, Sales Quote , KBA , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , Known Error

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions