3576505 - Incorrect Manager information in Org Chart due to EC data not syncing with UDF and EP

When a manager’s details are updated in Employee Central (EC), the changes are not reflected in the User Data File (UDF) or Employee Profile (EP).

As a result, the organizational chart does not display the correct manager information.

SAP SuccessFactors HCM Suite

1. Log into the instance.

2. Navigate to the Employee Central (EC) section.

3. Compare the employee information in EC with the corresponding data in the User Data File (UDF).

4. Check the manager field in both EC and UDF.

5. Verify that the manager information in UDF is not updated, despite changes made in EC.

The issue occurs when data is not synchronized between Employee Central (EC), Employee Profile (EP), and the User Data File (UDF).

This behavior is typically caused by the HRIS Sync job not running or not completing successfully in the backend.

If data is not synchronizing between Employee Central (EC), Employee Profile (EP), and the User Data File (UDF), verify the HRIS Sync configuration. Run the HRIS Sync job to ensure that employee information from EC is correctly populated into EP and UDF.

If the issue persists or the HRIS Sync job cannot be executed successfully, create a support case under component LOD-SF-EC-HRS for further investigation.

KBA 2080728 - Employee Central: What is HRIS Sync?

SuccessFactors, Supervisor Update, UDF File, Organizational Chart, HRIS Sync Job, Employee Profile, Manage not getting updated in UDF  , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-EC-HRS , HRIS Sync , Problem