3576791 - Error: External Time Data Not Saved Due to Running Import Process For Same Employee

In Admin Alerts for the alert type 'Processing Paired Time Events for Time Sheet,' the following alert message is generated: An error occurred while deleting the external time data for ABZ from dd/hh/mm to dd/hh/mm. Reason for failure: You cannot change the external time data for this user while an import is running. Please try again later. Please fix the cause of failure and then reprocess the alert. 

However, no modifications to the External Time Data have been made.

SAP SuccessFactors Employee Central - Time Sheet

SAP SuccessFactors Time Tracking 

The issue also occurs when using Clock My Time quick action on the home page and/or when creating manual time events in time sheet UI.  

This is a Known Error.

This fix for this issue is planned to be deployed on 1H 2025 release (b2505).
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information. 

Workaround: Reprocess the alert message in Admin Alerts. 

KI2411, TIM-46045, external time data, time alert, Processing Paired Time Events for Time Sheet , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Known Error

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions