SAP Knowledge Base Article - Preview

3577014 - Users are redirected to Sales Portal login page despite having SSO enabled

Symptom

  • After authenticating on the SSO URL, the browser redirects the user to the SuccessFactors Incentive Management sales portal login page.
  • This steps needs to be done about 4 or 5 times before the Sales Portal landing page loads successfully.


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management

Product

SAP Incentive Management all versions ; SAP Incentive Management mobile app all versions

Keywords

SSO, Login issue, SuccessFactors Incentive Management, Authentication mode, Trusted mode, Intermittent issue, Incentive Management Admin, Incentive Management Portal. , KBA , CEC-SAL-COM , Incentive Management , Problem

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