SAP Knowledge Base Article - Public

3577107 - Cancel Button in Down Payment Request Document is Disabled

Symptom

The cancel document button is greyed out when attempting to cancel a Down Payment Request.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoices and Credit Memos view
  3. Select the relevant Down Payment Request 
  4. Attempt to cancel the document

Cause

 The cancel button is disabled inside the Down Payment Request as it is already Paid status.   

Resolution

Since the Down Payment Request is in Paid status, it is always better to Cancel the Payments first and then cancel the Down Payment Request document. However it is still possible to cancel the Down Payment Request from the below steps; 

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoices and Credit Memos view
  3. Search for the relevant Down Payment Request 
  4. On this screen, the Cancel Document button should be enabled
  5. Click on Cancel Document to cancel the down payment request

See Also

Keywords

Down Payment Request, Cancel Document, greyed out, Paid status, Bank Payment Order, Supplier Invoicing, Invoices and Credit Memos. , KBA , SRD-SRM-SI , Supplier Invoicing , Problem

Product

SAP Business ByDesign all versions