SAP Knowledge Base Article - Public

3577344 - 'Time limit exceeded' error in the Web Service Message Monitor

Symptom

The Web Service Message Monitor has a message(s)  with System Error showing error text 'Time limit exceeded'

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Search for the failed message in the Web Service Message Monitor.
  2. Check the backend for short dumps using tr ST22. 
  3. 90 minutes after the creation timestamp of the message a TIME_OUT dump is raised on the backend by the Integration user.

Or

  1. Restart the failed message.
  2. After 90 minutes, a TIME_OUT short dump is raised in the backend by the Integration user.

Cause

Typically this is caused by PDI coding.

Resolution

Check the Application Information section of the short dump. This will show which PDI solution and BO are responsible. The coding will have to be checked by the customer's PDI Developer/Partner.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications 2502