SAP Knowledge Base Article - Public

3577379 - Error while request external pricing on quote

Symptom

When requesting external pricing on a quote, the following error is raised:

"SRT: Consumer is temporarily isolated. No processing is allowed
The pricing request cannot be processed in External System"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open a quote in C4C.
  2. Click on the Request External Pricing button and the error is raised.

Cause

A tenant refresh was performed and the Communication System still points to the system used by the source tenant.

Resolution

  1. Create a new Communication System ID for the target tenant.
  2. Delete all Communication Arrangements belonging to the source  system ID.
  3. Re-create the Communication Arrangements with the new Communication system ID.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications 2502