3577528 - Email Text Missing when Reuploading Outlook Email via AddIn

Text missing when uploading an email to C4C after deletion in C4C.

SAP Cloud for Customer

1. Sync an email from Outlook to C4C.
2. In C4C you'll notice that the email text appears as expected, delete the email from the system.
3. Sync the same email once more.
4. In C4C, the email is synced but does not have the email text.

It is not possible to synchronize an email to the C4C that has already been synchronized once.

This is an expected system behavior.

As a workaround, If you need to sync the email again to C4C and associate it with the same account, please forward or reply the email to yourself, and then synchronize the email to C4C. It will be treated as a separate email and sync again as expected.

Addin, Client Side, SSI, Outlook, C4C , KBA , LOD-CRM-GW-OUT , Outlook , Problem