3577649 - Issue with Deleting Emergency Contact Information/Contact Information/Email Information in Quick Action - Screen Stuck on Loading

When the customer attempts to delete the Emergency Contact Information/Contact Information/Email Information from Quick Action, the screen remains stuck on loading indefinitely.

SAP SuccessFactors Employee Central - Employee Central Quick Actions

Prerequisite -

1. Configured Employee Central Quick Action Template, refer to Configuring an Employee Central Quick Action Template | SAP Help Portal. 
2. The user has Two Emergency Contacts recorded in the system.

Steps - 

1. Navigate to the user's profile.
2. Proceed to 'Take Action' > 'Change Emergency Contacts'.
3. Attempt to delete the second Emergency Contact [non-primary].
4. In the same dialog box, attempt to delete the Emergency Contact [Primary].
5. The screen remains in a loading state indefinitely.

This issue will be fixed in 2H 2025 release.

Workaround - Once we delete the emergency contact in Quick Action > refresh the page and then try to delete another Emergency contact [Primary].

Configuring an Employee Central Quick Action Template | SAP Help Portal

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