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3577792 - RZ21 CCMS Registration Fails due to Invalid Credentials

Symptom

  • The registration of the host from RZ21 is failing.
  • The error message "SoapFaultCode:5 Invalid Credentials" is displayed during the registration process.
  • The issue occurs while following SAP Note: 2567804.
  • If the gsoap pop-up appears during registration indicating an incorrect sapadm password, re-enter the credentials:
    • Username: sapadm
    • Password: *sapadm_password
  • If the connection is successful for SAPOSCOL.*hostname but fails for SAPCCMSR.*hostname, you can be sure that you have used the correct sapadm password, but it is not being recognized correctly during registration.


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Environment

CCMS Monitoring & Alerting
SAP NetWeaver
SAP NetWeaver Application Server for ABAP

Product

ABAP platform 1809 ; ABAP platform 1909 ; ABAP platform 2020 ; ABAP platform 2021 ; ABAP platform 2022 ; ABAP platform 2023 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for ABAP all versions

Keywords

RZ21, CCMS, Registration, Invalid Credentials, SoapFaultCode:5, SAP Note 2567804, SAP Note 2407574, SAP Note 3503634, Password Length, CSMREG password, CSMREG, sapadm, SAPCCMSR,sapadm_password, RZ20, database, ST06, SAPOSCOL, SAP Host Agent, Host Agent registration, GS_SYS_GENINFO, GS_TSK_AGENT-CEN_PWD, , KBA , BC-CCM-MON , CCMS Monitoring & Alerting , Problem

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