3577801 - Files stuck in processing folder in SAP Commerce Cloud

Symptom

Files are getting stuck in the processing folder in SAP Commerce Cloud.

"message":"HOT_FOLDER:... Status [IN_PROGRESS]\nStep [DOWNLOADED] Node [...] Status [SUCCESS] Started [...] Ended [...] Duration [...]ms Message [Successfully read blob [...] of size [...]] Actions [none]","endOfBatch":false,"loggerFqcn":"org.apache.logging.slf4j.Log4jLogger","contextMap":{"CronJob":"","Tenant":""},"threadId":X,"threadPriority":5,"origin":"PLATFORM"}

Environment

SAP Commerce Cloud > Administration > Cloud Portal > Environments

Product

SAP Commerce Cloud all versions

Keywords

SAP Commerce Cloud, Files, Stuck, Processing Folder, Azure Cloud Hot Folder, CHF , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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