SAP Knowledge Base Article - Public

3577822 - Error "Invalid Email Template" When Creating Autoflow

Symptom

Error "Invalid email template" faced while creating an autoflow.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Sales and Service Cloud V2

Reproducing the Issue

  1. Navigate to Settings--> Autoflow.
  2. Click on + button.
  3. Choose an Entity (Ex: Account), Event Types (Ex: Create Account). 
  4. Select the field (Ex: Country/Region Code (default Address/country). Maintain the value as Ex: "AD-Andorra".
  5. Now Save you will get error Invalid email template.

Cause

All relevant Details/Actions are not filled in the "Send Email" section. 

Resolution

All relevant action Should be filled.

Keywords

Invalid email template, Autoflow  , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Attachments

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