SAP Knowledge Base Article - Public

3577822 - Error "Invalid email template" When Creating Autoflow

Symptom

When creating autoflow you will get Error "Invalid email template"

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Reproducing the Issue

  • Navigate to Settings--> Autoflow.
  • Click on + button.
  • Choose an Entity (Ex: Account), Event Types (Ex: Create Account). 
  • Select the field (Ex: Country/Region Code (default Address/country). Maintain the value as Ex: "AD-Andorra".
  • Now Save you will get error Invalid email template.

Cause

All relevant Details/Actions are not filled in the "Send Email" section. 

Resolution

All relevant action Should be filled.

Keywords

Invalid email template, Autoflow  , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Attachments

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