Symptom
Error "Invalid email template" faced while creating an autoflow.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Sales and Service Cloud V2
Reproducing the Issue
- Navigate to Settings--> Autoflow.
- Click on + button.
- Choose an Entity (Ex: Account), Event Types (Ex: Create Account).
- Select the field (Ex: Country/Region Code (default Address/country). Maintain the value as Ex: "AD-Andorra".
- Now Save you will get error Invalid email template.
Cause
All relevant Details/Actions are not filled in the "Send Email" section.
Resolution
All relevant action Should be filled.
Keywords
Invalid email template, Autoflow , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Attachments
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SAP Knowledge Base Article - Public