SAP Knowledge Base Article - Public

3578231 - Unable to complete PDC/Final review step for the Rehire candidates due to attachment Id error

Symptom

Post Rehire Data Review, below error is shown during Access New Hire Data/Final Review:

The document attachment ID you have provided is incorrect. Please provide an attachment ID that is associated with this person and entity. To find the correct attachment ID, use Ad hoc reporting.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Hire a Employee from Add New Employee with past date or use existing employee
  2. Update National ID information and upload an attachment.
  3. Now Terminate this user
  4. Initiate onboarding same user details as terminated user via Add New Hire to Onboarding
  5. During New Hire Data Review/Personal Data Collection update the same National ID details updated for terminated user and upload another file as attachment.
  6. This should trigger Second Rehire Check proceed with Rehire with Old Employment (ROOE) and Complete Rehire Data Review
  7. Now for this ROOE user during Access New Hire Data/Final Review we get the above exception

Cause

  • The attachment uploaded for National ID uses PERSON as ENTITY_TYPE and PERSON_ID as ENTITY_ID. For intermediate user when we upload an attachment it uses the person ID of intermediate user and during Rehire Data Review this is not updated to the terminated user. Hence we see the error. 
  • This is a Known Issue.

Resolution

Solution:

Workaround:

  • To unblock the issue, download the attachment and delete it from UI.
  • Re-upload the same back and proceed to submit.

See Also

Keywords

KI2511, OBX-37306, Rehire Data Review, Attachment Id, The document attachment ID you have provided is incorrect, Please provide an attachment ID that is associated with this person and entity, Document, Rehire, Final Review, Access New Hire Data, New Hire Data
, KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Known Error

Product

SAP SuccessFactors Onboarding all versions