3578271 - Error Message: ''The app cannot access the log file because it is opened by another process, please close the file and retry''

Symptom

When trying to run the SAP Field Service Management (FSM) Windows app, an error message is displayed: "The app cannot access the log file because it is opened by another process, please close the file and retry." Despite reinstalling the app multiple times, the error message persists.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Field Service Management Windows Client

Product

SAP Field Service Management 1.0

Keywords

SAP FSM, Windows client, log file, error message, third-party application , KBA , CEC-SRV-FSM-WIN , FSM Mobile - Windows , Known Error

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