3578423 - Data Backup Process Stuck - SAP Commerce Cloud

When creating "Data Backups" from Cloud portal, the process got stuck or failed, from the Dynatrace (under Technologies
/(Java)Process group/ SpringBoot de.hybris.hcsjobs.HcsJobsApplication snapshot-blob-store) 2 running "snapshot-blob-store" pods were observed at the same time after snapshot job was triggered:

In the Opensearch logs, below errors were caught:

• {"timestamp":"*****,"level":"ERROR","thread":"spring-****","logger":"d.h.h.copyblobstore.CopyBlobWriter","message":"Error at copyFromUrl occurred for ["<blob-storage-container>/<blob-items> ]","ex":"java.lang.IllegalStateException: Shutdown in progress \n\t at java.base/java.lang.ApplicationShutdownHooks.add(ApplicationShutdownHooks.java:66)\n"}
• {"timestamp":"******","level":"ERROR","thread":"spring-****","logger":"d.h.h.copyblobstore.CopyBlobWriter","message":"Error at startCopyFromUrl <blob-storage-container>/<blob-items> ","ex":"java.lang.IllegalStateException: Shutdown in progress\n\tat java.base/java.lang.ApplicationShutdownHooks.add(ApplicationShutdownHooks.java:66)\n"}
• {"timestamp":"*****","level":"ERROR","thread":"spring-***","logger":"o.s.b.core.step.tasklet.TaskletStep","message":"Rolling back with transaction in unknown state","ex":""}
• {"timestamp":"****","level":"ERROR","thread":"spring-****","logger":"d.h.h.copyblobstore.CopyBlobWriter","message":"Error at copyFromUrl occurred for [blob-storage-container>/<blob-items> ]","ex":"com.azure.storage.blob.models.BlobStorageException: Status code 409, \"<?xml version=\"1.0\" encoding=\"utf-8\"?><Error><Code>PendingCopyOperation</Code><Message>There is currently a pending copy operation.\nRequestId:*****\nTime:*****</Message></Error>\"\n\t at com.azure.storage.blob.implementation.util.ModelHelper.mapToBlobStorageException(ModelHelper.java:660)\n"}

SAP Commerce Cloud

SAP Commerce Cloud, Backup Process, Stuck, 2 snapshot pods, Cloud Portal. , KBA , CEC-SCC-CLA-ENV-DBU , Data Backups , Problem