SAP Knowledge Base Article - Public

3578573 - URL not Displayed in Custom Message Definition on Request Time off SF Mobile App

Symptom

  • The URLs defined in the message definition are not displayed in the mobile app, instead, the text itself is displayed.
  • The issue is present on both iOS and Android platforms.
  • The issue does not occur on the desktop version of the application.

Environment

SAP SuccessFactors Mobile

Reproducing the Issue

  1. Access the mobile app 
  2. Request the absence
  3. Observe that the custom message appears but only shows the text, not the URL/hyperlink.

Cause

Resolution

A proposal for an enhancement has been submitted to improve the user experience of the mobile app.

See Also

MOB-95381 and MOB-95382, planned for 2H 2025

Keywords

SAP SuccessFactors Mobile, Employee Central, Time Management, Time Off, URL, Message Definition, iOS, Android, Absence Request, Custom Message. , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , LOD-SF-EC , Employee Central , LOD-SF-EC-MOB , Employee Central Mobile , Problem

Product

SAP SuccessFactors Employee Central all versions