3578639 - No Perfect Score or KPIs Calculated After Perfect Visit Completion

• A perfect visit is completed, but no perfect score or KPIs are calculated.

SAP Cloud for Customer

Prerequisite: For perfect store visit, you have defined a workflow to complete the visit in case the User does not check out of the Perfect Store Visit.

1. Go to the Visits work center.
2. Search and open a Visit.
3. Go to Perfect Store Survey Facet.
4. The Visit Score is not calculated.
5. No KPI is seen.

Following could be possible reason: -

• Perfect store visit was not checked out at the Store.
• Status of Visit is changed to "Completed" using workflow. Workflow may change the visit status to complete, however this will not trigger the auto calculation of score.

In Perfect store visit, based on the scoping score are calculated automatically when the Visit is checked out. 

In case of Visit status is changed to completed, using workflow instead of visit being checked out, total score will not calculate automatically.

Hence execute following steps to view total score along KPI insights by executing following steps

1. Go to Actions on Visit.
2. View Perfect Store Execution.
3. Click on the Grey Circular Icon next to "This Visit Score".
4. The grey icon shows the Score.
5. Click on "Insights".
6. KPIs are visible.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions