SAP Knowledge Base Article - Public

3578651 - Missing SCR Document Type in "Manage Credit Memo Request - Version 2" App - SAP S/4HANA Cloud Public Edition

Symptom

  • When creating a credit memo request using the WEBGUI APP "Manage Credit Memo Request", the SCR document type is available for creating credit memo request for services.
  • However, in the new Fiori APP "Manage Credit Memo Request - Version 2", the SCR document type is not available.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Navigate to the "Manage Credit Memo Request - Version 2" app.
  2. Attempt to create a credit memo.
  3. Notice that the SCR document type is not available.

Cause

The Credit Memo Request Type SCR is not currently supported when creating credit memo requests using the "Manage Credit Memo Request - Version 2" App.

Resolution

  • Use the WEBGUI App "Manage Credit Memo Request" to create SCR requests.
  • Raise a feature request through the Customer Influence Portal.

See Also

KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product for guidance

Keywords

Manage Credit Memo Request, V2, Version 2, SCR, document type, missing, Credit Memo Request, Debit Memo Request, Public Cloud, feature request, credit memo request for services, Services, Service Order, Service Contract. , KBA , SD-SLS-CMR-2CL , Credit Memo Request and Debit Memo Request (Public Cloud) , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions