3578682 - Error "java.lang.NoClassDefFoundError: com/sap/sql/connect/OpenSQLDataSource" in Determine DB Information step

SUM (Software Update Manager) Java stops in the Determine DB Information step with the following error:

Could not determine database information. The process launched to connect to the database has not been completed. Could not complete DMT process. Check the DTMINFO.LOG log file...

• DMTINFO.LOG:

[Error ]: Error java.lang.NoClassDefFoundError : com/sap/sql/connect/OpenSQLDataSource
[Error ]: java.lang.NoClassDefFoundError: com/sap/sql/connect/OpenSQLDataSource
[Error ]: Execution has been terminated. More information can be found in the log file /usr/sap/<SID>/SUM/sdt/log/SUM/DMTINFO_01.LOG.
[Error ]: Program has finished with error. Exit code: 1

• In the DETERMINE-DB-INFO_01.0.LOG, the path with the issue can be seen highlighted in red under [Info  ]: Command line:

[Info  ]: Command line: /usr/sap/<SID>/SUM/jvm/jre/bin/java -cp .:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~bl~cache_api~impl.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~bl~jkernel_dummy~frame_dummy.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~logging~java~impl.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~sec~secstorefs~java~core.jar:/usr/sap/<SID>/SUM/sdt/lib/jperflib.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~bl~jkernel_util.jar:/usr/sap/<SID>/SUM/sdt/lib/tools/iaik_ssl.jar:/tmp/hsperfdata_<SID>adm/./lib/730/sap.com~tc~bl~opensql~implStandalone.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~antlr~antlr.jar:/usr/sap/<SID>/SUM/sdt/lib/sdt_dmt.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~sec~csi.jar:/usr/sap/<SID>/SUM/sdt/lib/tools/iaik_jce.jar:/usr/sap/<SID>/SUM/sdt/lib/_tc_exception_impl.jar:/usr/sap/<SID>/SUM/sdt/lib/_tc_logging_java_impl.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~exception~impl.jar:/usr/sap/<SID>/SUM/sdt/lib/_tc_bl_opensql_implStandalone.jar:/usr/sap/<SID>/SUM/sdt/data/jdbc/ojdbc8.jar:/usr/sap/<SID>/SUM/sdt/lib/_tc_sec_secstorefs_java.jar:/usr/sap/<SID>/SUM/sdt/lib/tools/iaik_javax_crypto.jar:/usr/sap/<SID>/SUM/sdt/lib/sap.com~tc~dd~db~dictionarydatabase~implDictionaryDatabase.jar com.sap.sdt.dmt.main.DMT -rootdir=/usr/sap/<SID>/SUM/sdt -descriptor=torses00a_<SID>.xml -logfile=/usr/sap/<SID>/SUM/sdt/log/SUM/DMTINFO_01.LOG dbinfo /usr/sap/<SID>/SUM/sdt/config/DBINFO.XML
[Info  ]: Standard out: /usr/sap/<SID>/SUM/sdt/log/SUM/DMTINFO_01_01.OUT
[Info  ]: Process ID 137 has been started.
[Info  ]: Waiting for process ID 137, name java to finish. 
[Info  ]: Process ID 137, name java has been finished, exit code 1.
[Info  ]: Process ID 137, name java has been terminated.
[Error ]: Error while executing command dbinfo.
[Error ]: Return code condition success evaluated to false for process java for action dbinfo.
[Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not determine database information. The process launched to connect to the database has not been completed.
Could not complete DMT process. Check the DMTINFO.LOG log file.
Could not execute DMT command dbinfo with arguments /usr/sap/<SID>/SUM/sdt/config/DBINFO.XML.
Return code condition success evaluated to false for process java for action dbinfo.

• Software Update Manager
• SAP NetWeaver Java

SUM, Software Update Manager, Java, jar file, JVM, java.lang.NoClassDefFoundError, com/sap/sql/connect/OpenSQLDataSource, com.sap.sdt.util.diag.DiagException, Could not determine database information  , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem