SAP Knowledge Base Article - Public

3578789 - Permission Denied Error When Deleting Folder in SAP SuccessFactors Learning

Symptom

  • Error message encountered when attempting to delete a specific folder/file in iContent server.
  • The error message displayed is: "[fdirectory/file_name]: permission denied"

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to iContent server and navigate to the folder in question
  2. Attempt to delete the file or folder and the permission error occurs

Cause

The file name or folder name is too long and exceeds the length limit.

Resolution

Shorten the name first then try to delete again.

If you still face the error, please report a case to LOD-SF-LMS-PCM with details below:

  1. LMS URL
  2. iContent URL
  3. iContent account

Keywords

SAP SuccessFactors Learning, iContent, Delete Folder, Permission Denied, Error, Directory Name , KBA , LOD-SF-LMS-PCM , iContent , Problem

Product

SAP SuccessFactors Learning all versions