SAP Knowledge Base Article - Public

3578848 - Generating AI Overall Insights for 360 Report is not working

Symptom

"Looks like something went wrong" error is displayed when using GenAI Overall Insights in 360 report

Environment

SAP SuccessFactors 360 Reviews 

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1.  Go to Performance
  2. Navigate to Completed folder and open impacted 360 form
  3. Click on open detailed 360 report
  4. Scroll down and click on Generate Insights > error is displayed: "Looks like something went wrong"

Resolution

The fix for this issue has been applied to both Production and Preview Instances with 2503 monthly release. 

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Keywords

GenAI, generative AI, insights, 360, 360 report, error, looks like something went wrong, 360 review, review, SFGAI-3375 , KBA , LOD-SF-MTR-FF , Form Features, RTE, Spell Check, Legal Scan, Print , LOD-SF-MTR-FRM , Forms and Templates , LOD-SF-PLT-GAI , Enabling Generative AI in SuccessFactors , Problem

Product

SAP SuccessFactors Performance & Goals all versions