SAP Knowledge Base Article - Public

3578904 - How to Filter Cases by Account via API

Symptom

The following is the correct request to use when filtering Case's via Account using API in Service Cloud Version 2.

Environment

SAP Sales and Service Cloud Version 2

Resolution

Using preferred API development platform e.g Insomnia

The following GET request will filter Cases by Account.

https://<tenant URL>/sap/c4c/api/v1/case-service/cases?$filter=account.id eq <Account UUID>

Populate <tenant URL> and <Account UUID> with required values.

Keywords

Case, API, Filter, Account , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0