SAP Knowledge Base Article - Preview

3578948 - Error: "Order with guid ***** not found..." while viewing Order Details

Symptom

An error arises when attempting to view the details of an order in SAP Commerce Cloud. Although the order is visible on the order history page, the details are not accessible on their page while the following error message can be found in the logs:

 de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Order with guid ***** not found for current user in current BaseStore


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

SAP Commerce Cloud, Order Management, Order Details, UnknownIdentifierException, Order History, ECC,Order with guid <*******> not found for current user in current BaseStore, ccv2, hybris , KBA , CEC-SCC-COM-OMG , Order Management , Problem

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