SAP Knowledge Base Article - Public

3579144 - People profile image orientation is not correct - Employee Profile

Symptom

When changing Employee Profile photo either via UI or import, the image orientation is turned upside down or sideways.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to People Profile or Spotlight;
  2. Change User Photo or perform a import to change the photo;
  3. Orientation of the photo is either turned upside down or sideways.

Cause

The cause is that the original orientation of the photo is not set as "Normal" as it was rotated and resaved. Please refer to the external guide for details.

Resolution

Resave the photo to another file name so that the orientation will be set from Rotated 90, 180 or 270 degrees to Normal. 

Keywords

People profile image orientation is not correct, photo, employee profile photo, picture, sideways, upside, down, orientation, employee profile, employee central, successfactors , KBA , LOD-SF-EP-PHO , Photo Management , How To

Product

SAP SuccessFactors Employee Central all versions