SAP Knowledge Base Article - Public

3579238 - Error when Admin User Access the Onboarding in Manage Pending Hires - Onboarding

Symptom

User who completes the Manage Pending Hire encounters an error: {"message":"HTTP request failed","statusCode":"500","statusText":"Internal Server Error","headers":{"Content-Type":"application/xml;charset=utf-8","DataServiceVersion":"1.0","X-SF-Record-Count-Recursive":"0","successfactors-message":"X-SF-Correlation-Id, successfactors-sourcetype are missing in request headers","Content-Length":"267"},"responseText":"ServerErrorExceptionCan't pass empty values for 'managerId', using 'in' criteria.\\r\\n"}. However, when using ONB BPE Admin permission, this error does not occur.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy any user who needs to complete the Manage Pending Hire/recruit
  2. Go to Manage Pending Hire/Recruit
  3. Select Onboarding from the dropdown
  4. Error code is encountered

Cause

The target population of the roles assigned to a user completing the Manage Pending Hire is not configured correct

Resolution

  1. Check the roles assigned to a user who completes the Manage Pending Hire/Recruit
  2. Ensure that the target population is set for All Employees and All External Onboarding

Note: Setting target population to All Employees will remove the error but if  All External Onboarding is not granted, they will not see any users so the same should be set as well 

See Also

2967207 - Candidates are not appearing in Manage Pending Hires after completion of Onboarding Steps - Onboarding

Keywords

manage pending hire, mph, obx, error in manage pending hire, users not visible in manage pending hire , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions