SAP Knowledge Base Article - Public

3579242 - Onboarding guided tour is not available in "Your Onboarding Checklist" page - Onboarding

Symptom

The onboarding process tour guide is not visible on the candidate home page

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as candidate
  2. Open Help icon present in the header section of the Your Onboarding Checklist page.

Cause

SAP Companion Integration Settings is not set up

Resolution

  1. Go to SAP Companion Integration Settings page
  2. Enable the SAP Companion switch
  3. Ensure that the Plugin Server and Parameters are configured correctl .
  4.  
    • Plugin Server should be set to: https://webassistant.enable-now.cloud.sap/
    • Set the Parameters to: autoStartTour=ONB2_JOURNEY

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

If the issue persists, raise a ticket under SAP Companion, formerly known as Web Assistant, or with the component of KM-SEN-CMP. Mention that the above configurations are already set, but the Guided Tour is still not showing or working.

See Also

Guided Tour

Keywords

obx, SAP Companion Integration Settings, guided tour, plugin server, autoStartTour=ONB2_JOURNEY, https://webassistant.enable-now.cloud.sap/ , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , How To

Product

SAP SuccessFactors Onboarding all versions

Attachments

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