3579242 - Guided Tour is not visible - Onboarding

The Guided Tour is not visible on the external user's home page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Onboarding

1. Log in as the external user.
2. Open the Help icon located in the header section of the Your Onboarding Checklist page.

The "SAP Companion" toggle is switched off in Admin Center > SAP Companion Integration Settings.

1. Navigate to Admin Center > SAP Companion Integration Settings.
2. Enable the "SAP Companion" toggle switch.
3. Configure the Plugin Server and Parameters as follows:
   
   • Plugin Server: https://webassistant.enable-now.cloud.sap/
   • Parameters: autoStartTour=ONB2_JOURNEY
4. Click Save.

If the issue persists, raise a case under SAP Companion (formerly known as Web Assistant) using component the component: KM-SEN-CMP. In the case description, mention that the above configurations are already in place, but the Guided Tour is still not displayed and/or not functioning as expected.

Onboarding Process Overview | SAP Help Portal

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