SAP Knowledge Base Article - Public

3579425 - Approval Status Report (CSV) Returns Blank Value

Symptom

When running the Approval Status Report (CSV), it returns a blank value.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login as an admin and navigate to Reports.
  2. Search for the Approval Status Report (CSV).
  3. Uncheck all 'Request type' options.
  4. Apply an item or class filter.
  5. Run the report.
  6. The report returned a blank value.

Cause

 Report running criteria is not matching to the user requests.

Resolution

Admin should consider that if users have made requests to an item or a class when running Approval Status Report (CSV). 

If users have made a request to the class, the report will return a blank value when an admin runs the report using the 'Item' filter. 

Here are some examples:

Example 1:

If users have made a request to an item which is associated with a class, the report will return expected results only when an admin uses the 'Item' filter to run the report.

Example 2:

If users have made a request to a class, the report will return expected results only when using the 'Class' filter to run the report.

If the admin doesn't know the exact class ID, they can use the 'Class' filter and search by item.

Note: When running Approval Status Report (CSV) for specific item or class, 'Request type' should always be unchecked. Please kindly refer to See also for more details.

See Also

2794936 - Approval Status (CSV) Report - Criteria not working - SAP for Me

2286227 - Approval Status Report Returns More Approval Statuses Than Expected - SAP for Me

Keywords

Approval Status Report (CSV), Blank value, Item filter, Class filter, Report, Request type, Empty report , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions