3579499 - Credit Block Issue at Post Goods Issue (PGI) Level in Credit Management in SAP S/4HANA Cloud Public Edition

• A credit block is encountered at the Post Goods Issue (PGI) level.
• The system throws an error: "Credit check SAP Credit Management failed for &1 &2".
• The issue is not reflected in the 'manage documented credit decisions' application for release.
• Despite clearing due items and the customer being within the credit limit, the block is not released.

SAP S/4HANA Cloud Public Edition

1. Navigate to Change Outbound Delivery app.
2. Enter Document Number.
3. Click "Post Goods Issue".
4. Error "Credit check SAP Credit Management failed for &1 &2" occurs.

• The Business Partners credit exposure exceeds the defined credit limit, triggering a credit block at PGI. 
• No payments have been processed to reduce open invoices.
• The system requires a credit exposure recalculation to reflect updated credit limits.

• An inspection at the time of goods issue no longer sets a block because the goods issue is the closing function in shipping. The goods leave your company. This is exactly what is to be prevented in the case of a negative credit check. If a credit check is performed at the time of the goods issue and is negative, the system always responds with an error message. Due to the error message, the goods issue and the delivery cannot be posted. For this reason, no status can be changed in the delivery and no documented credit decision (DCD) can be generated in FSCM. The goods issue can only be posted if the credit check is positive (for example, if the customer falls below their credit limit again due to incoming payments).

Increase the Customer’s Credit Limit
If the business allows, the credit limit can be increased to accommodate the current exposure.

Steps to Increase Credit Limit Using "Maintain Business Partner" App
1. Open the Maintain Business Partner App

• Navigate to SAP Fiori Launchpad.
• Open "Maintain Business Partner".

2. Find the Business Partner

• Enter Business Partner Number.
• Ensure the BP Role is SAP Credit Management.

3. Update Credit Limit

• Click on the "Credit Segment Data" tab.
• In the "Credit Limit" field, update the value.
• Set an appropriate "Valid To" date.

4. Save and Confirm Changes.

5. Retry PGI

• Open "Change Outbound Delivery".
• Attempt to Post Goods Issue (PGI) again.

SAP S/4HANA Cloud Public Edition, Public Cloud, Credit Management, Credit Block, PGI Level, Post Goods Issue, Credit Limit, Recalculate Credit Exposure, Clear Open Invoices, Maintain Business Partner, Manage Credit Accounts. , KBA , SD-BF-CM-2CL , Credit Management (Public Cloud) , Problem