SAP Knowledge Base Article - Public

3579620 - Cannot launch PDF content in Android MobileApp 13.1.1

Symptom

Error when trying to launch PDF content in Android MobileApp 13.1.1

Environment

SAP SuccessFactors Learning
SAP SuccessFactors Mobile (13.1.1)

Reproducing the Issue

  1. Login to mobile app and go to my learning
  2. Under learning and launch any item that contains PDDF content with spaces in the content launch URL
  3. Incur blank screen with error message: This file cannot be downloaded because there is an error in the URL setup. Please contact your administrator.

Cause

Special Characters not supported in content URL, see KBA  2768097 - Supported Characters in iContent File and Folder Names for SuccessFactors Learning  

Resolution

Currently under investigation due to browser working and prior android apps version 13.0.1 working as potential workaround or enhancement.

See Also

 2768097 - Supported Characters in iContent File and Folder Names for SuccessFactors Learning

Keywords

sap, sf, successfactors, success, factors, learning, lms, sf mobile, app, android, 13.1.1, pdf , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Bug Filed

Product

SAP SuccessFactors Learning 2411