3579706 - Multiple Address options in Sales Document for Sold-to Party in SAP S/4HANA Cloud Public Edition

• During the creation of a sales order (VA01), the system is allowing users to change the Sold-to Party address even though a default address is configured in the Business Partner (BP) master.
• During the sales order creation, instead of fixing the defined default address, the system displays multiple address options.

SAP S/4HANA Cloud Public Edition

1. Go to VA01 (Create Sales Order).
2. Select Order Type: OR.
3. Enter Business Partner.
4. Observe: A pop-up appears with multiple address options.
5. Users can select or change the Sold-to Party address, which is not expected.

The issue occurs due to multiple addresses being maintained in the Business Partner Master (BP) for the Sold-to Party. SAP standard behavior allows address selection if multiple addresses exist, even if a Standard Address is defined.

Solution 1: Delete Unnecessary Addresses in BP Master (Preferred Approach)
If additional addresses are not required, removing them will prevent the system from prompting users to select an address.
Steps:
    1. Go to Transaction BP
    2. Enter Business Partner
    3. Select BP Role: Business Partner (Gen.)
    4. Navigate to Address Overview
    5. Identify the non-standard addresses
    6. Delete the unnecessary addresses:
        ○ Click Switch Between Display and Change
        ○ Click the addresses to delete and use the Liner button "Delete Row"
        ○ Confirm deletion and Save 
    7. Test in VA01—only one address should remain.

Solution 2: Mark Unused Addresses as Inactive (Alternative Approach)
If deleting is not possible due to system restrictions, you can deactivate the additional addresses.
Steps:
    1. Go to Transaction BP
    2. Enter BP Number:
    3. Open the Address Overview
    4. Select the non-standard address
    5. Modify the "Valid To" Date to a past date (e.g., 01.01.2024)
    6. Save changes and test in VA01

SAP S/4HANA Cloud Public Edition, Public Cloud, Sales Order, VA01, Business Partner, BP, Sold-to Party, address change, multiple addresses, default address, address selection, technical enhancement. , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , Problem