SAP Knowledge Base Article - Preview

3579738 - Updating Consent opt-out via an import file in SAP Customer Data Platform (CDP) is not working.

Symptom

  • The attempt to update the consent in OPT-OUT of a contact via an import file consistently yields negative results.
  • The upload file contains columns to update the opt-in to false, but the updates are not successful.


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Environment

  • SAP Customer Data Platform
  • Schedule Ingest

Product

SAP Customer Data Platform all versions

Keywords

CDP, Update Consent, opt-out, Processing Purpose, purposeId, externalId , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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