SAP Knowledge Base Article - Public

3579872 - Error Message "Oops.... Something went wrong while loading this web page" When Opening Course Content

Symptom

  • Users encounter an error message when trying to open course content.
  • The error message states: 'Oops.... Something went wrong while loading this web page. It failed with the error ERR_CERT_DATE_INVALID.'

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. User logs into learning and navigates to an item
  2. Launches an item content
  3. Received the error message

Cause

This is a SCROM content and there is invalid files in the content package. 

Resolution

Admin can verify if the content package is including any invalid files by using 'Import Data Tool'. If the import job is failed and the reason is 'Imported zip does not have valid content files', customers may kindly refer to KBA2256241 for cause and resolutions in details.  Otherwise, please open a ticket to support team.

See Also

2256241 - Content Import Tool - 'Imported zip does not have valid content files' - SAP for Me

Keywords

Error Message, Oops.... Something went wrong while loading this web page, ERR_CERT_DATE_INVALID, Launch Method, Content Object, Incorrect Configuration, Browser , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions