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3580261 - Subscribing to SAP Build Work Zone fails with error: To subscribe this application link an Identity Authentication tenant to the subaccount with the "Establish Trust" option

Symptom

  • You are subscribing to one of the following applications:
    • SAP Build Work Zone, Standard Edition (SAPLaunchpadSMS);
    • SAP Build Work Zone, Advanced Edition (SAPWorkZoneSMS);
    • SAP SuccessFactors Work Zone for HR (SAPWorkZoneHRSMS);
  • In the subaccount, under Trust Configuration, there is no Custom Identity Provider pointing to an IAS with OpenID Connect protocol;
  • Subscription or booster execution fails;
  • After clicking in the Subscription Failed status and checking for details, the following error message appears:
    To subscribe this application link an Identity Authentication tenant to the subaccount with the "Establish Trust" option. For more information: https://help.sap.com/viewer/65de297705c403bbc107264b8eccf4b/Cloud/en-US/1618f0cfac64c4fa2d973bc5f08a894.html

    Error Code: 422


    Technical Details:

    Subscribe failed. Error: Subscribe failed in create IAS subscription. Error: CorrelationId: <correlation_id>. Error handling subscription in IAS: Subscribe: IasSubscriptionDto(id=null, appTenantId=<tenant_id>, iasTenantHost=null, iasServiceINstanceId=<ias_service_instance_id>... failed. Reason: IAS Post request error! Reason: 422 Unprocessable Entity Status code: 422 Body:{"code":422,"messageForCustomer":"To subscribe this application link an Identity Authentication tenant to the subaccount with the \"Establish Trust\" option. For more information: https://help.sap.com/viewer/65de297705c403bbc107264b8eccf4b/Cloud/en-US/1618f0cfac64c4fa2d973bc5f08a894.html"}

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP Business Technology Platform

  • SAP Build Work Zone, standard edition

  • SAP Build Work Zone, advanced edition

  • SAP SuccessFactors Work Zone

Product

SAP Build Work Zone, advanced edition 1.0 ; SAP Build Work Zone, standard edition 1.0 ; SAP Business Technology Platform all versions ; SAP SuccessFactors Work Zone 1.0

Keywords

Subscribe do SaaS Applications, Failed, Could not subscribe to below subscription(s), subscription failed, see details, instances e subscriptions workzone work zone for HR, work zone, new subscription , KBA , EP-WZ-PRV , Provisioning for standard edition , BC-IAM-IDS , Identity Authentication Service , Problem

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