SAP Knowledge Base Article - Public

3580390 - Workflow Custom Notification is Not Sent for CC Roles When Modifications via History

Symptom

After making some changes via History UI rule is triggering the workflow. However, external CC roles do not receive the email notification.

Environment

SAP SuccessFactors Employee Central - Workflows

Reproducing the Issue

  • Trigger the workflow rule via history UI modification
  • Rule is setting the workflow according to the rule trace
  • Custom notification is not sent out to the external CC role email address 

Cause

Expected behaviour by system design. When the workflow does not have approvers, only CC roles, history UI modifications are not supported. 

Resolution

You are supposed to complete the modifications via Pencil Icon to trigger the workflow correctly. 

Keywords

Workflow, Custom Notification, CC role, Notification Is Not Sent, Email, Rule, Document Template, History , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To

Product

SAP SuccessFactors Employee Central all versions