3580504 - Unable to Default the From when Creating an Email from an Entity in SAP Sales and Service Cloud Version 2

Symptom

You would like to understand if it is possible to set a default From email address when composing a new e-mail or replying an email in any of the SAP Sales and Service Cloud Version 2 entities.

Environment

SAP Sales and Service Cloud Version 2.

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Case, Cases, Entities, Entity, Default, Defaulting, Default Email, Email, E-mail, From, From Address, From Email Address, Default From, Reply, New Email, V2, Version 2, SAP Service Cloud Version 2, SAP Sales Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To

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