SAP Knowledge Base Article - Public

3580603 - SAP Analytics Cloud (SAC) Connection Issue with SAP Analysis for Office (AFO)

Symptom

  • SAP AFO in Development and Production environments is unable to connect to SAC.
  • The issue started occurring recently, despite the connection working fine previously.
  • The issue affects all AFO users.

Environment

  • SAP Analytics Cloud
  • SAP Analysis for Office 2.8.800.96347 
  • Excel 365 Semi annual channel

Reproducing the Issue

  1. Attempt to connect SAP AFO to SAC in either Development or Production environments. 
  2. Select cloud datasource from panel 
  3.  Please wait loading... message is shown then nothing happens.

Resolution

Update the SAP AFO to the latest release SP25 or greater

See Also

  • Knowledge Article: KB0135403
  • SAP Note: 2129389 - Analysis 2.x log / Trace Files

Keywords

SAP AFO, SAC, connection issue, timeout, update, SP25, latest release, retest, resolution. , KBA , BI-RA-AO-XLA , Excel Addin , Problem

Product

SAP Analysis for Microsoft Office 2.8 ; SAP Analytics Cloud all versions