SAP Knowledge Base Article - Public

3580603 - SAP Analytics Cloud (SAC) Connection Issue with SAP Analysis for Office (AFO)

Symptom

  • SAP AFO in Development and Production environments is unable to connect to SAC.
  • The issue started occurring recently, despite the connection working fine previously.
  • The issue affects all AFO users.

Environment

  • SAP Analytics Cloud
  • SAP Analysis for Office 2.8.800.96347 
  • Excel Addin

Reproducing the Issue

  1. Attempt to connect SAP AFO to SAC in either Development or Production environments. 
  2. Select cloud datasource from panel 
  3.  Please wait loading... message is shown then nothing happens.

Cause

Resolution

  1. Update the SAP AFO to the latest release SP25.
  2. Retest the connection to SAC.
  3. Confirm the resolution of the issue.

See Also

  • Knowledge Article: KB0135403
  • SAP Note: 2129389 - Analysis 2.x log / Trace Files

Keywords

SAP AFO, SAC, connection issue, timeout, update, SP25, latest release, retest, resolution. , KBA , BI-RA-AO-XLA , Excel Addin , Problem

Product

SAP Analytics Cloud all versions