3580726 - Unwanted Disclaimer Added Automatically in Sales Quote or Service Request E-mail

An unwanted Disclaimer is automatically added in Sales Quote or Service Request emails sent from SAP Cloud for Customer. even when the template or the signature does not contain the disclaimer..

SAP Business ByDesign.

1. Go to Sales Work Center.
2. Then go to the Sales Quote view.
3. Open the affected ID.
4. Go to Actions > Output Settings.
5. Maintain the required fields.
6. Go to Action > Submit.
7. The recipient receives the email with an unwanted message: 'This is a placeholder and to be filled later' or something similar.

The disclaimer in certain situations is maintained in the Master Template.

To edit the disclaimer, the following steps must be performed:

1. Go to the Administrator work center
2. Go to the Master Template Maintenance view
3. Show Form Master Templates
4. Select the required Template Name
5. Click Edit
6. Go to the E-mail Body

Here, the placeholder can be edited or removed.

Sales Quote, Service, Service Request, Sales, Ticket, Email, E-mail, Placeholder, Disclaimer, Automatically Added, C4C, Master Template, Edit, Remove, E-mail Body. , KBA , AP-RC-OUT , Output Management , AP-RC-FF , Forms Flexibility , How To