SAP Knowledge Base Article - Preview

3580806 - Unable to Proceed with Complete Section 1 of Form I-9 Task for Active User - Onboarding

Symptom

  • Admin has triggered a Correct Form I-9 for Section 1
  • Employees are unable to complete the "Complete Section 1 of Form I-9" task
  • The task appears on the employee's homepage, but no actionable items load when the task is clicked


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

obx, I-9 triggered multiple times, Complete Section 1 of Form I-9 loading only, correct form I-9 , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

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