SAP Knowledge Base Article - Public

3580816 - Slow Performance and Loading Errors - Onboarding

Symptom

  • Errors encountered while trying to load pages
  • Data collection page either fails to load or takes several minutes to load while logging in as a candidate to complete the onboarding tasks

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Either navigate to the Onboarding from drop down
  2. Or login as a candidate for the Onboarding experience.

Cause

The slow performance and loading errors can be attributed to the way fields are mapped in the Onboarding Mapping Template (XML). This can cause high wait times when filling in various portlets when data is being loaded from Onboarding.

Resolution

  1. Perform Clear Cache using MDF Cache Tool in Provisioning
  2. Perform Odata Refresh in the instance
  3. Update Process Flows for Onboarding and Offboarding

See Also

2523058 - Slow performance loading next portlet when hiring onboarding candidate within manage pending hires. 

Keywords

obx, slow performance, slow loading, loading errors, data collection page, staging environments, MDF Cache Tool, Odata Refresh, Process Flows. , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions