3581011 - Processed Manual Invoice Request is now Inconsistent due to G/L Account Error

Processed manual invoice request ABC is now inconsistent and features the error "Item XY: G/L account DEF does not exist or is not permitted".

Where:

• ABC is a sample invoice request ID
• DEF is a sample G/L account
• XY is a sample line item ID

SAP Business ByDesign

Open the invoice request:

1. Go to work centre: Customer Invoicing.
2. Select view: Invoice Requests.
3. Search All Invoice Requests: ABC.
4. Select the request, then Edit and View All.
5. The error "Item XY: G/L account DEF does not exist or is not permitted" is present.

Check the account determination for group DEF:

1. Go to the Business Configuration work center.
2. Access the Charts of Accounts, Financial Reporting Structures, Account Determination fine-tune activity (either via Overview or via the Implementation project's activity list. 
3. Press Edit Account Determination Groups.
4. Under Group Types by Ledgers expand Costs or General ledger.
5. Select Groups for General Expenses or Groups for Other Current Assets respectively.
6. Find group ID DEF.
7. Here the checkbox Available in Customer Invoice for both groups is either not selected or does not exist.

The G/L account determined in the invoice request has since been set to not permissible for customer invoices or been deleted post invoice the invoice requests processing.

As invoice request ABC has an invalid G/L account linked to it, any succeeding documents will need to be cancelled, then the invoice request reprocessed with a valid G/L determination correctly maintained.

Inconsistent, Invoice Request, Customer Invoicing, G/L account does not exist, account determination group, Business Configuration, Charts of Accounts, Financial Reporting Structures, Account Determination, cancel invoices, reprocess requests. , KBA , SRD-CRM-INV , Customer Invoicing , Problem