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3581131 - Unexpected error when processing request for service. Contact your administrator. (COR-10868) - SAP Information Steward 4.x

Symptom

The error messages below are observed in the following scenarios:

  • When editing InformationSteward rules 
  • After login into Information Steward
  • When attempting to make a copy of InformationSteward rules

<Node>.EIMAdaptiveProcessingServer_trace.*.glf

|55C4B8DEAEFE4E45B51AF7962ACA31A92e035|2025 03 10 14:44:40.931|+0100|Debug| |<<| | |aps_PSG78041.EIMAdaptiveProcessingServer1|75698|6006|Transport:Shared-220/34| |123|0|1|2|TraceLog.WebApp|psg-78041:99342:77.666:1|TraceLog.WebApp|psg-78041:99342:77.666:1|.post|psg-78041:75698:6006.8031:1|Co_OKCCuO01tvWlM8kTr92Y294|||||||||InformationSteward.ApplicationService||[E] com.sap.is.InformationStewardException: Unexpected error when processing request for service. Contact your administrator. (COR-10868)
    at com.sap.is.service.application.action.profiling.contenttype.GetContentTypes.execute(GetContentTypes.java:132)
    at com.sap.is.service.application.server.ApplicationServiceImpl.processOperation(ApplicationServiceImpl.java:129)
    at sun.reflect.GeneratedMethodAccessor93.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sap.is.service.AbstractTransportServer.dispatchUsingReflection(AbstractTransportServer.java:267)
    at com.sap.is.service.AbstractTransportServer.dispatchMessage(AbstractTransportServer.java:176)
    at com.sap.is.service.AbstractTransportServer.process(AbstractTransportServer.java:119)
    at com.businessobjects.framework.servers.platform.transport.internal.TransportRequestInterceptor.process(TransportRequestInterceptor.java:128)
    at com.crystaldecisions.sdk.occa.transport.internal.BIPTransportImpl.post(BIPTransportImpl.java:90)
    at sun.reflect.GeneratedMethodAccessor78.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.businessobjects.framework.servers.platform.adapters.ebus.orb.CommonTransportInterceptor.invokeHelper(CommonTransportInterceptor.java:116)
    at com.businessobjects.framework.servers.platform.adapters.ebus.orb.CommonTransportInterceptor.invoke(CommonTransportInterceptor.java:89)
    at com.businessobjects.framework.servers.common.proxy.cglib.MethodInterceptorChain.intercept(MethodInterceptorChain.java:136)
    at com.crystaldecisions.enterprise.ocaframework.idl.OCA2.BIPTransportPOA$$EnhancerByCGLIB$$be09bf81.post(<generated>)
    at com.crystaldecisions.enterprise.ocaframework.idl.OCA2.BIPTransportPOA._OB_op_post(BIPTransportPOA.java:120)
    at com.crystaldecisions.enterprise.ocaframework.idl.OCA2.BIPTransportPOA._invoke(BIPTransportPOA.java:87)
    at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.ServantDispatcher.dispatch(ServantDispatcher.java:235)
    at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._do_OB_dispatch(POA_impl.java:1980)
    at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._OB_dispatch(POA_impl.java:1916)
    at com.crystaldecisions.thirdparty.com.ooc.OB.DispatchRequest_impl.invoke(DispatchRequest_impl.java:122)
    at com.businessobjects.framework.servers.platform.adapters.ebus.orb.ThreadPoolDispatchStrategy$Dispatcher.run(ThreadPoolDispatchStrategy.java:271)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:838)

InformationSteward.Explorer.log

[A] 2025-03-10 14:35:46.172 [Explorer][https-jsse-nio-8443-exec-5] Client sending request {"action":"processOperation","objects":[null,"profiling.rules.ruleOperation","{\"operation\":\"UNPUBLISH\",\"projectCmsId\":\"176968\",\"object\":[{\"repoId\":\"1\"}],\"ruleHistoryId\":\"-1\"}",null,{"com.sap.icc.sdk.remote.OperationRequest":{"attributes":{"contextPath":"/BOE/InfoStewardApp/2412251614/ICCExplorer","requestURI":"/BOE/InfoStewardApp/2412251614/ICCExplorer/applicationService.action"}}}]}
[A] 2025-03-10 14:35:46.427 [Explorer][https-jsse-nio-8443-exec-5] Client received response {"objects":[{"com.sap.icc.sdk.remote.OperationResult":{"result":"{\"severity\":\"UNKNOWN\",\"code\":\"413\",\"errorMessage\":\"Cannot perform operation on selected objects; objects may have been deleted by another user. (UID-10037)\",\"hasError\":true}"}}]}
[A] 2025-03-10 14:38:41.359 [Explorer][https-jsse-nio-8443-exec-9] Client sending request {"action":"processOperation","objects":[null,"metadata.getAppPreferences","{}",null,{"com.sap.icc.sdk.remote.OperationRequest":{"attributes":{"contextPath":"/BOE/InfoStewardApp/2412251614/ICCExplorer","requestURI":"/BOE/InfoStewardApp/2412251614/ICCExplorer/applicationService.action"}}}]}
[A] 2025-03-10 14:38:44.447 [Explorer][https-jsse-nio-8443-exec-4] Client sending request {"action":"processOperation","objects":[null,"main.worklist.getWorklistTasksCount","{\"allTasks\":\"true\",\"baseUrl\":\"hostname:port\"}",null,{"com.sap.icc.sdk.remote.OperationRequest":{"attributes":{"contextPath":"/BOE/InfoStewardApp/2412251614/ICCExplorer","requestURI":"/BOE/InfoStewardApp/2412251614/ICCExplorer/applicationService.action"}}}]}
[A] 2025-03-10 14:38:44.450 [Explorer][https-jsse-nio-8443-exec-2] Client sending request {"action":"processOperation","objects":[null,"profiling.getContentTypes","{\"skipNoneContentType\":\"Y\"}",null,{"com.sap.icc.sdk.remote.OperationRequest":{"attributes":{"contextPath":"/BOE/InfoStewardApp/2412251614/ICCExplorer","requestURI":"/BOE/InfoStewardApp/2412251614/ICCExplorer/applicationService.action"}}}]}
[A] 2025-03-10 14:38:44.803 [Explorer][https-jsse-nio-8443-exec-2] Client received response {"objects":[{"com.sap.icc.sdk.remote.OperationResult":{"result":"{\"severity\":\"UNKNOWN\",\"code\":\"413\",\"errorMessage\":\"Unexpected error when processing request for service. Contact your administrator. (COR-10868)\",\"hasError\":true}"}}]}
 


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Environment

  • SAP Information Steward 4.x
  • All Supported Platforms

Product

SAP Information Steward 4.2 ; SAP Information Steward 4.3

Keywords

{"severity":"UNKNOWN","code":"413","errorMessage":"Cannot perform operation on selected objects; objects may have been deleted by another user. (UID-10037)","hasError":true}, Information Steward, Data Insight Rules, Editing Rules, 10037, 413, 10868 , KBA , EIM-IS-DI , Information Steward - Data Insight , EIM-IS , Information Steward , Problem

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