3581173 - Error: "This document could not be opened" after formatting a report using Format Painter in Crystal Reports

• Error: This document could not be opened.
• Unable to open reports formatted using the Paint Brush in Crystal Reports.
• Able to open the same report in a lower version of Crystal Reports.
• After saving a report on which fields were formatted using the Format Painter, and attempting to re-open it in Crystal Reports, it fails with the error:
  
  "<Report File Name.rpt> 
   This document could not be opened."

• SAP Crystal Reports 2020

1. In Crystal Reports, create a new report, or open an existing report.
2. Format one, or multiple fields using the Format Painter.
3. Save and close the report.
4. When attempting to open the report in Crystal Reports, it fails with the error:
   
   "This document could not be opened"

• Product defect when using Format Painter in Crystal Reports 2020.
• Issue tracked under SAP Note 3548171

• The issue is resolved in the following product update:
     
  
  • Crystal Reports 2020 - Support Pack 04 - Patch 11   
    
      
• IMPORTANT NOTE:   
  Even after applying Support Pack 04 - Patch 11, reports that were formatted using Format Painter in Crystal Reports 2020 - Support Pack 04 - Patch 10 and below, will still generate an error when attempting to open those reports.
  To be able to open those reports, you either need to:
    
  • Open the report in an older version of Crystal Reports, like Crystal Reports 2016, then save the report; or
  • Find a backup copy of the report, on which the Format Painter was not used to format fields.

CR, brush , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem