3581211 - Onboarding Initiated but Candidate Not Appearing in Onboarding Dashboard in SAP SuccessFactors Onboarding

• Onboarding was initiated from job requisition but the candidate is not appearing in the onboarding dashboard.
• Onboarding2Workflow entered exception message in BPE Monitor

Initiate onboarding from RCM.

1. Initiate onboarding from recruiting.
2. The candidate does not show up in the onboarding dashboard.
3. In BPE Monitor when filtered with processInitiationId=EnterProcessTriggerIdHere
4. Could see Onboarding2Workflow entered exception message
5. Please contact support with exception message error id to check backend logs for more information on cause

The issue was caused by a username that already exists in the system.

1. Identify the existing user with the same username in the system.
2. Search in Data Inspector > Table_USERSYSINFO > username Equals 
3. You may have to change the username to search with lowercase or uppercase to find the matching username
4. Example Test@test.com was sent from recruiting for new candidate and test@test.com was username which exists in system
5. Change the username for the existing user or the new candidate.
6. Restart the error from Manage Process Tasks.

Onboarding, Candidate, Dashboard, SAP SuccessFactors, Username, Error, Application Error, Manage Process Tasks. "Load external user failed. The status is: -12 with the index 0 ", -12, email, findUserById , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem