SAP Knowledge Base Article - Preview

3581307 - Unable to find the correct "From" Email Address while sending an Email from a Ticket

Symptom

When trying to create a new Email interaction in Ticket, you are unable to find an specific Email Address.


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Environment

SAP Cloud for Customer

Keywords

Email Channel, Ticket, Interaction, From, Outbound Email Channel , KBA , LOD-CRM-SC-EML , Email , How To

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