3581381 - Automatic blocking of OB/SO document within credit limit by SAP Workflow

The net amount of the sales order or outbound delivery has not surpassed the established credit limit.

However, the credit status of such documents is automatically set to Not Approved, and the associated DCD document is automatically rejected by the SAP Workflow system.

As a result, the customer is unable to release the rejected DCD document, which consequently prevents the processing of the sales order (SO) or outbound delivery (OB).

SAP S/4HANA Cloud Public Edition.

1. Create a sales order or outbound delivery that within the established credit limit.
2. Observe that the credit status of the document is displayed as Not Approved.
3. Navigate to app Manage Documented Credit Decisions and find that the associated DCD document has been automatically rejected by the SAP Workflow system. 

It is possible for the workflow event responsible for updating the documented credit decision to become stuck in the workflow queue. This can occur, for instance, when the documented credit decision is locked by a user. 

Please schedule the Reprocess Workflow Events job to help system reprocess the stuck workflow events:

1. Go to app Schedule Credit Management Jobs.
2.  Schedule the Reprocess Workflow Events job with a frequency of 5 minutes.

This job collects stuck workflow events and triggers the reprocessing automatically. So cases where a user is temporarily working for several minutes on a documented credit decision while at the same time the object should be updated by the workflow should then be resolved automatically. 

Reprocess Workflow Events

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