3581381 - Credit Status "Not Approved" and DCD Automatically Rejected Despite Sufficient Credit Limit - SAP S/4HANA Cloud Public Edition

• The net amount of a sales order or outbound delivery does not exceed the established credit limit, but the credit status of the document is automatically set to Not Approved.
• The associated Documented Credit Decision (DCD) is automatically rejected by the SAP Workflow system and the DCD cannot be released manually, preventing further processing of the sales order or outbound delivery.

SAP S/4HANA Cloud Public Edition

1. Create a sales order or outbound delivery within the defined credit limit.
2. Observe that the credit status is unexpectedly marked as Not Approved.
3. Open the Manage Documented Credit Decisions app.
4. Find the associated DCD and note that the status is Rejected by the system user/workflow.

This issue occurs when the workflow event responsible for updating the Documented Credit Decision becomes stuck in the workflow queue. Common triggers include:

• The DCD object being locked by a user at the exact moment the workflow attempts an update.
• Temporary system resource constraints or locks during high-volume processing.

When the update fails due to a lock, the workflow may default to a rejected state or fail to process the approval event correctly.

To resolve stuck events and ensure the workflow triggers correctly, the Reprocess Workflow Events job must be scheduled:

1. Navigate to the Schedule Credit Management Jobs app.
2. Create a new job and select the template Reprocess Workflow Events.
3. Set the scheduling frequency to 5 minutes (or a frequency suited to business volume).
4. This job automatically collects events that failed due to temporary locks and re-triggers the processing.

Once the job runs, DCDs affected by temporary locks should update to the correct status without manual intervention.

Refer to: Reprocess Workflow Events | Help Portal

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