SAP Knowledge Base Article - Public

3581456 - Cannot Find Background Information Import In Import Employee Data

Symptom

Unable to find Background Information option in Import Employee Data

Environment

SAP SuccessFactors Employee Central - Employee Profile

Reproducing the Issue

  1. Navigate to Admin Tools -> Import Employee Data
  2. Choose 'Select an entity' and notice that Background Information option is not present.

Cause

This is Expected Behaviour.

Resolution

  • To import background information, you should use the 'Import Extended User Information tool'
  • With 1H 2025 release, Background Information is removed from Import Employee Data (Importing background information using Import Employee Data could overwrite existing data. therefore this option is removed to prevent any potential data loss.)

See Also

Background Information in the Extended User Information Import

Keywords

background information, import employee data, SFEDU-20101, 1H 2025 , KBA , LOD-SF-EP-BGD , Background Elements , LOD-SF-PLT , Platform Foundational Capabilities , Product Enhancement

Product

SAP SuccessFactors Employee Central 2411