Symptom
You have cancelled a Purchase Order (PO) ABC, but you can still find a task related to this PO.
However, this task cannot be completed from your side.
Environment
SAP Business ByDesign
Reproducing the Issue
- Work Center Purchase Requests and Orders
- Purchase Orders View
- Use the filter "Open Tasks"
- From here we can see a task related to the PO ABC
- "Revise Purchase Order ABC"
Cause
Sometime, a task related to a canceled Purchase Order (or other documents) will stay stuck in the system and cannot be actioned due to a synchronization/communication issue in the system.
Resolution
Please create a new case and provide us with the authorization to remove this obsolete task from the back end.
Our Technical Support Team will remove this obsolete task.
Keywords
Obsolete Task; Revise Purchase Order; Cancelled Purchase Order. , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem