SAP Knowledge Base Article - Preview

3581784 - Custom Determination for Account Processor and Owner Does Not Work

Symptom

You implemented a determination for the Account entity designed to assign the values from either "adminData/createdBy" and "adminData/updatedBy" to either "ownerId" or "processorId." However, you've noticed that this configuration is not working as expected.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

determination, account, owner, processorId, processor, ownerId, determination does not work, assignment processor, account determination , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-CZM-CUL , Custom Logic for for SAP Sales/Service Cloud , How To

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